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Terms and Conditions/Returns/Refunds

We want you to love your purchase, but if you are not completely satisfied, please return the item. Returns items must be in original, salable condition with original tags. Shipping and delivery fees are non-refundable.
Pepper Spray Plus allows customers to return any item within 30 days of purchase.  The customer will be charged a 15% restocking fee and will be required to pay all shipping fees. The customer must contact us by email to request and Submit a Support Ticket to inform us of the return and obtain a return authorization number (RA#). There will be no refund for items returned without an RA#. The refund will be credited to the customer within 7 days of receipt of the returned goods. The payment will be refunded by the same payment method that was used at the time of purchase. Items can be either returned or replaced at customers discretion.
After receiving return authorization, please return item to :
Multi-Vend Products
PO Box 61246
Raleigh, NC 27661
Damaged Products
Pepper Spray Plus works hard to package your order as good as possible to prevent damage during shipping. If you do have products arrive that were clearly damaged during the shipping process, please contact the shipping company (UPS, Fed Ex, USPS) immediately to file a claim. It is important that you keep the box the items were shipped in because they may send a representative to review the claim. If the shipping company is unable to process the claim, please call us or email us to inform us of the situation and we will do our best to assist you with the claim. If you receive a damaged or defective product, save all packaging materials that arrived with your order then contact us no later than 72 hours after receiving such order.
Don’t hesitate to contact us immediately , it is the fastest way to request cancellation, replacement and/or refund.
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